Heartopia Companion App is an unofficial, fan-made companion. Support is provided for this companion app only and not for the Heartopia game itself.
Get help from the app
Tap the settings button beside the server clock to find the following support options:
Report a Bug
Tell us what happened and what you were doing when the problem appeared.
Send a Suggestion
Share ideas for improving or expanding the companion app.
Report an Advertisement
Report an inappropriate or age-inappropriate advert and include the advertiser or product name when visible.
Advertising Privacy
Review or change the advertising choices available for your device and region.
Basic troubleshooting
- Check that you have installed the latest app version.
- Close and reopen the app if a screen stops responding.
- Check your internet connection if weather, feedback or adverts cannot load.
- Confirm that the correct Heartopia server is selected by tapping the server clock.
- Progress and bookmarks are stored on your device. Removing the app or clearing its data can erase those saved details.
Advertising help
Banner adverts help support the app. Some optional features use a rewarded advert and unlock only after the advert is completed. An advert may be temporarily unavailable because of your region, connection, consent choice or available advertising inventory.
Never repeatedly tap adverts or interact with an advert by mistake. Use the in-app reporting option if an advert appears inappropriate or unsuitable.
Contact support
If the in-app form cannot be used, contact Heartopia Companion App support by email:
heartopiacompanionapp@gmail.com